Dashboard errors
| Error Message | Cause | Solutions |
|---|---|---|
If error messages persist after following these solutions,
please contact our support team or
join our community for further assistance.
API errors
Code 400
| Error Code | Cause | Solution |
|---|---|---|
| max_character_limit_exceeded | Too many characters sent in a single request | Split the request content, see character limits for more information |
| PAGINATION_TOKEN_INVALID | Pagination token format is invalid or expired | Use a valid pagination token or restart pagination |
| DEVICE_ALREADY_EXISTS | Attempting to create a device that already exists | Check device type and serial number, use update interface |
| DEVICE_BOUND | Attempting to bind a device that is already bound | Unbind the device first or use another device |
| DEVICE_NOT_BOUND | Attempting to operate on an unbound device | Bind the device first before operation |
| DEVICE_NOT_FOUND | Device ID does not exist | Check the correctness of the device ID |
| FILE_UPLOAD_FAILED | Error occurred during file upload process | Retry upload or check file format |
| FILE_MD5_NOT_MATCH | File integrity verification failed | Re-upload the file |
| FILE_TYPE_INVALID | File type is not supported | Use supported file formats |
| FILE_SIZE_INVALID | File size exceeds limit | Compress file or split upload |
| ORGANIZATION_ALREADY_EXISTS | Attempting to create an organization that already exists | Use existing organization or change organization name |
| CLIENT_WEBHOOK_ALREADY_EXISTS | Attempting to create duplicate webhook | Use existing webhook or delete and recreate |
| CLIENT_WEBHOOK_ENDPOINT_URL_INVALID | Webhook URL format is invalid or inaccessible | Provide a valid webhook URL |
| CLIENT_TEMPLATE_ALREADY_EXISTS | Attempting to create duplicate template | Use existing template or update existing template |
| CLIENT_APP_KEY_ALREADY_EXISTS | Attempting to create duplicate application key | Use existing key or delete and recreate |
| WORKFLOW_PARAMS_INVALID | Workflow configuration parameters are invalid | Check workflow parameter format and content |
| TASK_PARAMS_INVALID | Task parameter configuration is invalid | Check task parameter format and content |
| STAT_PARAMS_INVALID | Statistics query parameters are invalid | Check date range and parameter format |
| LOG_PARAMS_INVALID | Log query parameters are invalid | Check log query parameter format |
Code 401
| Error Code | Cause | Solution |
|---|---|---|
| invalid_api_key | API key is not set correctly | Ensure the request is correctly authenticated, see authentication documentation |
| ACCESS_TOKEN_INVALID | Authentication token is invalid or expired | Obtain a new valid access token |
| SECRET_KEY_INVALID | Client secret key is invalid | Check client secret key configuration |
| SIGNATURE_INVALID | HMAC signature verification failed | Check signature generation method and key |
| GRANT_TYPE_INVALID | OAuth grant type is invalid | Use the correct grant type |
| USER_NOT_FOUND | User credentials are invalid | Check username and password |
| USER_PASSWORD_INCORRECT | Password is incorrect | Use the correct password |
Code 403
| Error Code | Cause | Solution |
|---|---|---|
| only_for_creator+ | Attempting to use professional features on free or basic subscription | Upgrade to Creator tier or higher to access professional voices |
| CLIENT_INSUFFICIENT_PERMISSION | Client lacks permission to perform operation | Check client permission settings |
| CLIENT_APP_KEY_INSUFFICIENT_PERMISSION | Application key has insufficient permissions | Contact administrator to elevate key permissions |
| CLIENT_TEMPLATE_INSUFFICIENT_PERMISSION | Insufficient permissions for template operations | Contact administrator to obtain template permissions |
| ORGANIZATION_INSUFFICIENT_PERMISSION | Organization user lacks permission to perform operation | Contact organization administrator to obtain permissions |
Code 404
| Error Code | Cause | Solution |
|---|---|---|
| voice_not_found | Incorrect voice_id is being used | Check that you are using the correct voice_id for the voice you want to use. You can verify this in My Voices |
| USER_NOT_FOUND | User ID does not exist | Check the correctness of the user ID |
| DEVICE_NOT_FOUND | Device ID does not exist | Check the correctness of the device ID |
| DEVICE_VERSION_NOT_FOUND | Device version does not exist | Check device version information |
| FILE_NOT_FOUND | File ID does not exist | Check the correctness of the file ID |
| FILE_DATA_NOT_FOUND | File data does not exist | Check if the file has been deleted |
| TASK_NOT_FOUND | Task ID does not exist | Check the correctness of the task ID |
| WORKFLOW_NOT_FOUND | Workflow ID does not exist | Check the correctness of the workflow ID |
| CLIENT_NOT_FOUND | Client ID does not exist | Check the correctness of the client ID |
| CLIENT_APP_KEY_NOT_FOUND | Application key does not exist | Check the correctness of the application key |
| CLIENT_WEBHOOK_NOT_FOUND | Webhook configuration does not exist | Check the correctness of the webhook ID |
| CLIENT_TEMPLATE_NOT_FOUND | Template does not exist | Check the correctness of the template ID |
| ORGANIZATION_NOT_FOUND | Organization ID does not exist | Check the correctness of the organization ID |
| ORGANIZATION_USER_NOT_FOUND | Organization user does not exist | Check if the user belongs to the organization |
Code 429
| Error Code | Cause | Solution |
|---|---|---|
| quota_exceeded | Insufficient request quota | Enable usage-based billing from your Subscription page |
| too_many_concurrent_requests | Exceeded concurrency limit for subscription | See concurrency limits and priority for more information |
| system_busy | High traffic levels prevent request processing | Retry the request later, with exponential backoff. Consider upgrading your subscription to get higher priority |
If error messages persist after following these solutions,
please contact our support team or
join our community for further assistance.